At the end of the Order Form you will be asked to CHOOSE SHIPPING, please select the appropriate shipping method for your country and desired speed of delivery.

You will receive an order confirmation email within 24 hours of placing your order. This email will provide you with the details necessary to locate your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. This will help us track your package for you.

Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. All backorders will not be held after five business days. Any order placed on the weekends (or after 2pm on Friday) will be shipped on the next business day. Business days are Monday through Friday.

Please Note: The charge on your credit card will appear as Caramal Holistic Health Shoppe – please make note of this to save us both time and hassle!

WHEN WILL MY ORDER ARRIVE?

This depends on whether you ordered products that require refrigerated shipping, or not. If none of the products you ordered require refrigerated shipping, then your order will be sent out within 24 hours (weekends and holidays not included). Your order will arrive according to whichever shipping option you chose.

If you ordered a product like Natren probiotics, that has to be shipped on ice and arrive within 3 days time, the shipping schedule is as follows

Refrigerated Shipping Required:

USA orders are sent out on Monday, Tuesday only.
International orders are sent out on Monday and Friday only.
(Please ensure you place your order before 1pm PST for same day shipping).

WHAT'S THE EXTRA CHARGE ON MY CREDIT CARD?

If you see an additional charge on your credit card you probably selected an incorrect shipping option (for example, you live in Australia, but you selected a USA shipping option), then we will charge your credit card the difference according to the actual cost of shipping your order. If you're not sure, or would like clarification of a charge, please email us at: service@HolisticHealthShoppe.com